We want you to be completely satisfied with your purchases, and what's more so do the manufactorers who have made them. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure our products are exactly the same as advertised and if not we will notify you.

Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (with your customer advice note) within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked.

Please note we are only able to accept items that have not been altered or used. In the interest of hygiene used items cannot be returned unless they are faulty. We can only replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order. The Pet City Online guarantee is in addition to your statutory rights.

If the product is damaged in any way or has become broken in transit please call our customer services team on 08700 502 580 or email help@petcityonline.co.uk

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

Our return address;

Pet City Online
Unit 707F
Thorp Arch Trading Estate
Wetherby
LS23 7FF

Happy shopping!

The Pet City Team